Celia Stafford

Celia is a PhD candidate at Harvard Business School focusing on service delivery and customer satisfaction particularly in a healthcare context. Her research explores the use of System Dynamics methods to address points of friction during healthcare delivery leading to both patient and provider burnout and stress which mutually reinforce each other. Celia received a BS in mathematics and economics from Emory University and an MPH from the University of North Carolina at Chapel Hill. She is advising CHIPS Analytics on the application of causal inference and predictive analytics to bolster value to providers and patients.